Here you will find the answers to the most frequently asked questions. If you have other question, please click Contact and send us your request.


How can I use the Search even better?

You can use different tools to reach your goal more quickly and accurately.

Use "+" sign to obtain a result that contains several terms simultaneously. Let me give you an example: The search for "ignition electrode+Viessmann" returns all the items containing the three terms.

In order to obtain the largest possible selection, please use the pipe sign "|". The search for "ignition electrode|Viessmann" returns all the items containing one of the three items, i.e. all items with the term "ignition", with "electrode" and all items with the term "Viessmann". The outcome will therefore be substantially larger than the search by the "+" sign.

You can also work with the "*" sign. This replaces an indefinite number of signs. The search for "hyg*tank" returns all corresponding items that have one or more letters/words between the term "hyg" and "tank". In this case, the result is  "hygienic storage tank".



Account registration

How can I become a customer?

Since we only deliver to a specialist tradesmen we need you trade registration to open an account. You can upload the registration here. On working days your account will be activated within 15 minutes.

Can I order as a guest?

Unfortunately it is not possible to order as a guest. We only deliver to specialist trademen and need all company data, tax identification number and a copy of the trade registration to open an account.

General questions

How can I get the latest datanorm?

For the latest datanorm, please send an email with your customer number to verkauf(at)oeg.net . Since a datanorm file is always individual, it will then be currently created and sent to you. 

How do I go to the OEG search and find page?

The OEG - search and find page will be indicated if you click the OEG logo at the top left. You can also find a search and find button at the top of the corresponding page.

How can I return articles?

If you need to return articles please send us an Email or call us. We will promptly pick up the goods. We cannot accept goods returned to us not prepaid.

Wie kann ich meine Kontaktdaten ändern?

Unter "Mein Konto" oben rechts neben der Suche können Sie Ihre Daten ändern.

What can I do if I can't find an article?

If it is not possible to find an article in our Webshop using our Search and Find matrix, go to Product enquiries to get our help.

Where do I find Operating and Mounting Instructions?

You find Operating and Mounting Instructions und details for the corresponding article. The details can only be seen after Log in.

Where do I find a list of all my orders?

A list of your order can be otained under My account - Orders:

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Shipping & Delivery

When will I receive the goods ordered?

If you order from goods in stock and your order receives us before 8 pm the goods will be dispatched the same day and be handed over the following working day. This also applies to goods you order during the weekend. Only goods delivered on palets by a forwarder will take a little longer. In general, the delivery will receive its destination within 48 hours. 

How much are the shipping costs?

For orders from a goods value of EUR 150.00 and more, the shipping is free for you. Below that, you pay EUR 9.50 for deliveries to Germany, the Netherlands, Belgium, Austria, Luxemburg and EUR 19.50 for deliveries to Denmark, Poland, the Czech Republic, France, Italy and the United Kingdom. The shipping costs to other countries will be charged at cost.
The COD charge is EUR 14.00.
Shipping by forwarding agency within EU-countires are charged by EUR 90.00.
Shipping to non-EU countries will be charged at cost.

What happens if I am not in the office/workshop when the delivery arrives?

If the parcel delivery service do not meet you they will leave a note which states the new delivery date.

How do I receiver a confirmation of my order?

We will only send you an order confirmation if ordered goods are not in stock. Otherwise we will ship your goods the same day you order them.

Where is my delivery?

We send you a confirmation of the shipment as soon as the goods leave our premises. This confirmation contains the number of the parcel and the name of the forwarder. Use this number to trace your shipment.

What is the minimum order value?

There is no minimum order value. OEG does not surcharge for small quantities. 

Returns & Exchanges

How can I stop the processing of my order?

As soon as you have sent off your order it is not possible to cancel or stop it since commissioning starts immediately. If you do not need the goods simply refuse the delivery.

Order proposal

How does the order proposal for employees work?

You can enable your employees for order proposals in your account. For your employees only the prices without your rebates are visible. So that the employee can make a price statement directly on-site and also write down an article for you as order proposal. 

It works quite simply:

In "My account - contacts" you can create a new contact or edit an existing contact.

In this contact, you activate the checkbox "Create order proposal" and specify a username and password. After clicking "Save", your employee can log in with the username and password, fill his personal basket and then save it.

All existing order proposals can then be found in "My account - order proposals" and be added to your orders or can aso be ordered individually.



OEG Coins

What are OEG coins and how can I get them ?

OEG coins are a virtual currency which can be converted into vouchers in different graduations. The current account balance of your OEG-Coins can be found in "My account" - "OEG-Coins". At this point you can also create the corresponding vouchers. You can then redeem the vouchers in your shopping cart.

OEG coins cannot be exchanged for cash. They can only be offset against purchase orders.

You will get 1 OEG coin for each qualified product review. The review must contain at least 5 words.



Questions relating Wipe 'n' Buy

How can I activate Wipe 'n' Buy?

The Wipe 'n' Buy function can only be activated under "My account" - "Customer data" at the bottom right. This function always applies to the primary delivery address.

How does Wipe 'n' Buy work?

Mit aktiviertem Wipe 'n' Buy wird Ihre Bestellung umgehend ausgeführt. Damit entfällt der restliche Bestellprozeß. Dieses funktioniert ausschließlich bei Ihrer primäre Lieferadresse und aktiviertem Wipe 'n' Buy.

Payment & Shipping

How can I pay?

With the appropriate credit standing, you will receive your goods on invoice, by direct debit or cash on delivery. In our shop you can also pay by Visacard, Mastercard, American express or by PayPal and immediate transfer.