Free Service Hotline: 00800 / 63 43 66 24Monday to Sunday between 7 am and 8 pm
Delivery the next working dayRight of return 14 days
Here you will find the answers to the most frequently asked questions. If you have other question, please click Contact and send us your request.
You can use different tools to reach your goal more quickly and accurately.
Use "+" sign to obtain a result that contains several terms simultaneously. Let me give you an example: The search for "ignition electrode+Viessmann" returns all the items containing the three terms.
In order to obtain the largest possible selection, please use the pipe sign "|". The search for "ignition electrode|Viessmann" returns all the items containing one of the three items, i.e. all items with the term "ignition", with "electrode" and all items with the term "Viessmann". The outcome will therefore be substantially larger than the search by the "+" sign.
You can also work with the "*" sign. This replaces an indefinite number of signs. The search for "hyg*tank" returns all corresponding items that have one or more letters/words between the term "hyg" and "tank". In this case, the result is "hygienic storage tank".
F or the latest datanorm, please send an email with your customer number to verkauf(at)oeg.net . Since a datanorm file is always individual, it will then be currently created and sent to you.
If it is not possible to find an article in our Webshop using our Search and Find matrix, go to Product enquiries to get our help.
If you order from goods in stock and your order receives us before 8 pm the goods will be dispatched the same day and be handed over the following working day. This also applies to goods you order during the weekend. Only goods delivered on palets by a forwarder will take a little longer. In general, the delivery will receive its destination within 48 hours.
For orders from a goods value of EUR 150.00 and more, the shipping is free for you. Below that, you pay EUR 9.50 for deliveries to Germany, the Netherlands, Belgium, Austria, Luxemburg and EUR 19.50 for deliveries to Denmark, Poland, the Czech Republic, France, Italy and the United Kingdom. The shipping costs to other countries will be charged at cost.
The COD charge is EUR 14.00.
Shipping by forwarding agency within EU-countires are charged by EUR 90.00.
Shipping to non-EU countries will be charged at cost.
You can enable your employees for order proposals in your account. For your employees only the prices without your rebates are visible. So that the employee can make a price statement directly on-site and also write down an article for you as order proposal.
It works quite simply:
In "My account - contacts" you can create a new contact or edit an existing contact.
In this contact, you activate the checkbox "Create order proposal" and specify a username and password. After clicking "Save", your employee can log in with the username and password, fill his personal basket and then save it.
All existing order proposals can then be found in "My account - order proposals" and be added to your orders or can aso be ordered individually.
O EG coins are a virtual currency which can be converted into vouchers in different graduations. The current account balance of your OEG-Coins can be found in "My account" - "OEG-Coins". At this point you can also create the corresponding vouchers. You can then redeem the vouchers in your shopping cart.
OEG coins cannot be exchanged for cash. They can only be offset against purchase orders.
You will get 1 OEG coin for each qualified product review. The review must contain at least 5 words.